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Returns Policy

Jura Service and Warranty

A warranty of 1 year on Manufacturer's defect including parts and labour. Note: Most service related inquiries can be completed over the phone by contacting the Jura Service Department at:

Phone: 905-601-7600
Toll Free: 1-855-544-8600


If your Jura requires service, please follow the steps below:

1.Call the Jura Service Centre and speak to an authorized service representative.

2.The representative will do a phone diagnosis to see if the issue can be resolved .

3.If the issue can be resolved over the phone...Enjoy your Coffee!

4. If the representative determines that the machine will need to be inspected at the Jura Service Centre, they will inform you on the next steps.

Jura Canada Service Centre
Toll Free: 1-855-544-8600